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Testimonials

Aqua Plumbing Heating Refrigeration & AC

Jim the plumber was excellent at his job. He found the leaks inside the walls quickly and repaired them with minimal mess. He offered good advice for avoiding leaks in the future.

Adrienne B
Galway


Dear Gil and Sasha,

Great service!!

Thanks you for your promt response to our need for a new water heater. Your company and staff, Jim and the other technician, provided excellent professional and competent service at a reasonable cost. We are most happy with your company and would feel confident recommending your services to anyone in need of quality products, service and workmanship furnished by an honest and caring company.

Thank you!!

Dan and Shari G.


Thank you for everything. I recommend you to everyone who needs a plumber's services. Thank you and have a great day.

Denise Z.
Schenectady


Dear Sasha & Gilles,

I do so look forward to your Christmas card every year. They are really great messages of hope. I have a tendency to get all choked up as I read them, and this year more so than usual. I just lost my partner of almost 46 years, and I am not in a very festive mood this year. I did not even bring the Christmas tree down and set it up. When I received your card today, the message about the teacher made me break down and really have a good cry. I have tried not to do that in front of friends and family, so actually it feels good to just let go for a short time.

I really thank you for your card every year. You are so special to send them to your customers. I know of no other business that does that to show their appreciation.

Thank you so much.

Wanda


Gill & Sasha,

I thoroughly enjoyed the inspiring story of Teddy Stoddard. Have a happy 2017.

Atty Paul Ryan


Thank you so much for the fast and sufficient service!

Chuck & Ruth G.


Many thanks for the prompt and efficient reaction to my mother's problem. Jim and John are good workers, and I much appreciate the work they did.

Frank G.


I don’t know how we got on your mailing list but each year your Christmas greetings are a meaningful inspiration of faith. Thank you and wishing you a beautiful Christmas all year long.

Bill & Joan


Your Christmas greetings are by far the most beautiful and inspiring we receive - God Bless you both – now and always!

Ed & Anne


One of your employees saved my day a decade ago and again last New Year's Eve! Thank God for people like you! Have a wonderful Christmas!

Robert D.
Altamont


I hardly expected a Christmas card from my plumber, but it was wonderful of you to send the poem and stories. I really enjoyed reading them. You surly have the spirit of Christmas in your hearts. Merry Christmas!

Bob H.
Schenectady


You don't really know me but faithfully you have sent me your beautiful Christmas cards and those very touching stories, year after year. I have read them with joy and gratitude to you. And I have finally decided to let you know that your thoughtfulness and kind heart has not been unappreciated. May you and your family be very happy and your business be successful. A very joyous Christmas to you. Blessings for the New Year.

Sigrid G.
Schenectady


I just wanted to tell you what a great and inspiring job you do every year with your Christmas card. This year was amazing and the message so meaningful.

Laura C.


I was surprised when I received your Christmas card. It is much appreciated! If I ever need service I will definitely call on you again. Thank you again.

Mary Jo
Fultonville


Just wanted to express appreciation for the great service I received from John!

Rodney G.
Albany


My name is Carolyn J. and I had Paul and Kim to my house in September to put in a new AC unit for me. I just wanted to say how great they were, and how they explained everything to me in detail. I really trusted them and their work and they were a pleasure to deal with.

Thank you so much and thank them again for me!

Carolyn J.
Clifton Park


National grid turned off our hot water heater because it wasn't vented properly. Aqua came out, checked it out, went up the on roof and then went out for materials to fix the problem. And only charged $209. Highly recommend!

David S.
Niskayuna


We bought a water softener from Sears that was sold to us with an installation contract. When we tried to schedule installation, we learned from their 800 customer service number that Sears has gotten out of the business of installing water softeners. We then called around to a number of plumbers who gave us very high quotes with little interest in doing the work.

Eventually, I learned about Aqua Plumbing. I called and was able to speak with someone on my first call. I was also pleasantly surprised to learn that, not only would you install the water softener, you also provided an estimate of the charges that were much more reasonable than any other plumbing business or big box home store I had contacted.

When your employee arrived he was professional, courteous and installed the water softener efficiently. We now have a working water softener and a plumbing company we can both rely on and trust.

Thank you,

Lynn
Rexford, NY


Thank you very much for the courtesy discount on our plumbing work. It was a pleasure working and speaking with you and John did top quality work. I’ve already referred a friend to you for work.

Blessings on you,

JoAnne & Bob
Galway NY


For your kindness, your thoughtfulness, your generosity, I’m so grateful to you. Enjoyed our phone conversation!

Sincerely,

Diana
Greenfield Center


With Sincere thanks and appreciation for your generous donation of the sump pump to the Galway United Methodist Church. Your thoughtfulness was a blessing.

Sincerely,

Galway United Methodist Church Board of Trustees


You took care of both my Nana and my mom. I am forever grateful. Thank you so much for the kindness you showed to our family.

Again Thank You and your Wonderful Staff,

JoAnn
Schenectady


Thank you for everything. Good Luck and God Bless both of you in the future. You will be in our prayers.

With appreciation for your kindness and generosity,

Natalie & Aaron


It is such a pleasure doing business with you and your staff. Thank you for the discount on the recent bill.

Sincerely,

Larry & Cheryl


Thank you for your always wonderful Christmas card and enclosure, it is always meaningful.

Deanne


What can I say? Thank you big time! John, you and your co-workers are the best to drop everything and come and help us out on a Sunday morning. Thank you so much, we had company from out of town with only one bathroom. If we ever hear of someone in need of a plumber we always recommend Aqua!!!

Jeanne & Ray
Charlton


Thanks for the great price!

Jim


Thank you so much for everything and for all your help and support. I appreciate it and all of you more than you could imagine and far more than this can express!!

God Bless,

Veronica


Thank you for the prompt service on the A/C unit. The guys were very professional and a credit to your company.

Thanks,

John


I want to thank you, so very much, for the Christmas card and story. These are wonderful stories for Christmas or really any other time. I was quite touched by them and plan to send them to some friends. I never expected my favorite Plumbing & Heating Company to send me Christmas messages and it is nice to know how much you care.

Bob
Schenectady


Thank you very much; your technicians do wonderful work at both my homes and where I work.

Betty
Clifton Park


Thank you Gil and your wife for the Christmas cards. They are always nice and my new furnace is still working well.

Thank you and God Bless both of you,

Mike
Schenectady


One of your employees saved my day a decade ago, and again last New Year’s Eve!

Thank God for you people!

Bob
Altamont


You will always be in my prayers. I can never get through thanking you.

Sadie
Schenectady


Thank you so much for your generosity, kind thoughts and prayers on behalf of my mother. I adored her and I, like my sisters, am heartbroken over her passing. To know that others cared about her, and her husband, is of tremendous comfort to us all. My mother and Rolf spoke of you and your company often, and she thought of you, Kim and everyone there as her extended family. Thank you again.

With warn gratitude,

Barbara
Saratoga Springs


Just a note to say many thanks for the prompt and effective reaction to my water problem. Kim, Jim and John are good workers and I much appreciate the work they did.

Frank
Galway


THANK YOU AQUA PLUMBING for making life easier for my mother and sister, as they are both seriously ill, and I cannot be with them all the time. My mother fell down the cellar stairs once and my sister fell backward on the same stairs (due to her illness) while I was home visiting. The two of them don't want a home healthcare live-in unless they know the person, (that would be me), so bringing the washer/dryer upstairs was one solution. Just a note to let you know how pleased our family is with the work that John did in bringing our plumbing up to the first floor so that my mother and sister do not have to go down the basement. The man who put our tile in lives on our street. He did a good job, but he did not raise the shower higher as I asked, and he could not return the commode to its original position, and so it leaked. Replacing a new commode over a butchered job was not easy for John, but he did it. What I like most about John, is that he is strictly business, and doesn't stop working until the job is done. He obviously cares about my mom and has been working for her many years, and now that she is declining health, John's professionalism is more important than the charm and "helpfulness" of a neighbor. When I told the other gentleman to change the washer in the sink, he said, "it takes time", and he'll get to it, but I do not like to waste water. When I asked John to change the washer, I went out and returned to find the job done. That's the difference between a charming but overwhelmed neighbor and a professional plumber. And thanks again to Paul for making things function smoothly again. My mother loves him.

Sylvia


Dear Aqua Team,

We had today your employee Jim from Rotterdam replacing our kitchen faucet at our house. What an outstanding professional job he performed. We are very pleased and Jim had a lot of laughs with him. He is an excellent plumber which will be recommended to friends and family. Thanks again for the job well done.

Martina & Joe R.
Amsterdam, NY


When Jim appeared at my door in the middle of the night he was God sent. He is my Angel. My basement was flooding and I was in need of a sump pump. After calling around and not being able to find anyone to come out and help me with my flooding basement I called Aqua and Jim came to my rescue. I can't tell you how much I appreciated his help, especially that he traveled so far to be of assistance. I would highly recommend Aqua Plumbing, Heating, A/C and Refrigeration to anyone in need of such services in the Capital District Area. Thank you again!!!

Jean D.
Albany, NY


Honest reputable business! Our AC, hot water, and well pump went out all in a week and a half. Made 3 separate calls and they sent Kim out right away. Highly recommend Aqua, Kim is professional and thorough and explains the situation. Will continue to use them very happy customers!

Audry M.
Malta, NY


It was good. They were speedy and knowledgeable. It was positive. The pricing was good.

Mike D.
Albany, NY


Heaven sent. I am a disabled women, that already had multiple amputations and is in a wheelchair due to circulatory disease. It is dangerous and extremely painful for me in weather under 72 degrees. I had a heating repair service agreement with another company, it was Friday night, when I called that other company complaining "no heat" it was like 15 degrees outside. They couldn't actually fix it until Monday. Their parts supplier was closed. They were going to leave me to freeze over the weekend. How can you have 24 hr service if you can't get parts? I worried about my pipes freezing and freezing to death. I thought, what do people do when a part can't be found for a few days? I recommend calling Aqua. They got the part that the other company said what was wrong with it, and couldn't get. The Aqua service man came right in determined in minutes what was really wrong with it, which it wasn't what the other company said. It ended up being a common part that should be in any servicemen's van. The Aqua service man was so nice. He showed me what was wrong with my furnace and fixed it within minutes. It's been a couple days since the work has been done, and they have called me to see if everything was ok. They are professional and caring people.

Thank You, Thank You.

Audrey W.
Schenectady


Gill, Sasha, John and Mike,

I just wanted to send you a note to let you know how much my husband and I appreciated all you did at our house in Scotia, NY. When I called Gill to tell him we had a mess at our house in Scotia and we needed someone to go out and assess the damage and do repairs, I remember him saying to me on the phone "Don't worry Melissa we will get down there this afternoon and we will call you to let you know what is going on." From that moment on I had no worries at all I knew we were in excellent hands and everything was going to get taken care of. Everyone deserves a huge thank you at Aqua Plumbing for your kindness, caring hearts and also your expertise in your area. We have never had such a good experience as we have with your company.

We will never use another plumbing company other than yourselves. I have recommended you out to my family members. My Dad said that you were excellent and were able to help them out that same day that he called. So just to say it again. Thank you from the bottom of my heart for everything you did to help my husband and I out with our situation at our house in Scotia.

Sincerely,

Melissa Miller


At around 8pm, my wife noticed our natural gas forced hot air furnace was blowing cold air. It was the coldest night of the year, with temperatures already approaching sub zero. I called 3 businesses here on Angie's List that provide 24 hour emergency hvac response services. Aqua was the first to get back to me after having been paged. (One of the other hvac companies I called told me they don't service Bryant furnaces, and the other hvac I called didn't get back to me for over 3 hours... on the coldest night of the year!) Needless to say, I went with Aqua.

The service tech Paul was polite and professional on the phone. He told me it would take a half hour for him to arrive, and he arrived right on time. Unfortunately, my furnace was 21 years old, and on it's way out. I feared the worst. After an hour of examination, it was determined that the problem was beyond fixing that night. (Bad heat exchange and blown circuit board.) Well you can imagine the feeling I got in the pit of my stomach. I had a wife and baby already asleep in bed, and with ice already forming on the windows I knew I was in trouble. That's when I asked him to ballpark a new furnace just in case. He said it might be between 3-4k, installed.

Paul gave me some tips on how to prevent my pipes from freezing that night. He told me he would make a few phone calls and arrive promptly at 8am the next morning. Needless to say, I didn't sleep that night. I constantly checked the pipes around my house while keeping an eye on my family.

At 8am the next morning, Paul and his partner Kim arrived right on time. My pipes did not freeze thanks to his advice. Given the fact that my system was already 21 years old, I didn't want to waste any more time on diagnosis, and ordered a full replacement. Paul and Kim went right to work. They estimated I would have heat between 3-4pm. Well guess what, at 3:30pm on the nose my new furnace was up and running.

This was an emergency situation where I was clearly vulnerable. But Aqua did not use that opportunity to take advantage of me. On the contrary, they did not charge me for the first nights emergency response, and my total bill for all work and parts came to $2824.

The techs that came to my house, Paul and Kim were polite, professional and honest. They made me feel at ease in what could have easily been a tragic few days. I would use Aqua again for hvac and/or plumbing services in a heartbeat.

Thank you, Aqua!

Richard G.


It was fine and it was excellent. They provided a better water heater at a lower price than another company I had consulted. It was very satisfactory. I have used them over the years on numerous occasions and I've always been satisfied. Their people were all excellent. I've worked with several different plumbers on their staff and all of them were competent, dedicated and eager to do the best job they can for us. I would certainly use them in the future.

Robert W
Schenectady, NY


We had today your employee Jim from Rotterdam replacing our kitchen faucet at our house. What an outstanding professional job he performed. We are very pleased and Joe had a lot of laughs with him. He is an excellent plumber which will be recommended to friends and family. Thanks again for the job well done!

Martina & Joe Ross
Amsterdam, NY


I purchased a big deal from Angie's List and their services turned out fine. They were very responsive and punctual.

Mike D.
Albany, NY


We are a new customer of Aqua Plumbing and Heating. They were recommended to us by a family member, who has been using them for years. I found all the staff to be patient and kind. They are flexible and will work with you on financing if needed.The technicians who completed the work were knowledgeable and profesional. I would highly recommend this company to everyone!!

Jean B.
Clifton Park


I had an issue with my AC unit and I had another company come out and they did a half-diagnosis that was wrong. Aqua Plumbing Heating AC & Refrigeration came out and fixed it. My AC unit is in a hard to reach area, but it wasn't a problem for them. They only charged me for the day they did work. He used his own travel time to get the part I needed. They came the same day I called them and were on time.

Kylesha Davis
Albany, NY


Gil & Sasha,

My 15 year experience with Aqua has always been positive. Whether it be an emergency repair or a planned job, it is accomplished quickly, professionally, and at a reasonable cost. Your technicians even take the time to explain to handyman challenged individuals like myself, what has to be done and why it has to be done.

Thank you for being there when I need you.

Jeffrey Faulkner
Niskayuna, NY


These guys are great! Reliable, professional and courteous. What more could you ask for from a plumbing company?

Paul Golding
Princetown, NY


Dear Aqua Plumbing, Heating, AC & Refrigeration,

Thank you for taking care of my hot water heater problem. It works perfect now. Also, thank you for your trust and confidence in me and for your friendship.

Vincent Lecce
MML Investors Services Inc.


My company Loehr Excavating specializes in all and any underground excavation, snow removal (thus frozen pipes), transfer of any and all building materials etc. Over the last 30+ years Aqua Plumbing Heating Air-Conditioning and Refrigeration LLC has continued their complete reliability, honesty, and integrity on getting the jobs done and inspected, passing always with quality and professional workmanship. This brings a tremendous piece of mind knowing especially in the world we live in today of their honor, pride and quality of their knowledge and expertise is what their company truly represents. It is to be noted their workforce has always been courteous, the best response time no matter how large or small the job. All work is performed timely and job sites are thoroughly cleared. I would highly recommend Aqua on any residential, commercial or industrial applications at any time.

Respectfully,
Tom Loehr
President—Thomas J Loehr Excavating Co Inc
518-281-0611


I am a professional bookkeeper working with Aqua Plumbing Heating AC & Refrigeration for many years. Recently I had no water because of well (over 400 feet deep) problems and Aqua came to my immediate rescue. Over the years they have been there for me and my family members and we would not hesitate to recommend this superior plumbing and HVAC company.

My recommendation is not only based on my personal experience with Aqua but also my professional experience. I am aware of the generosity and professionalism of the men and women who own, run and work at Aqua and they are a great group of people, I'm proud to be associated with.

Mary Aubin


I have been a loyal customer of Aqua Heating & Plumbing for over 20 years. I first came to know of their services through my work affiliation. The relationship with the company carried through to my own personal needs.

The owners of the company are responsive to all calls no matter what they are in nature. They are always ready to accommodate the customer in regards to service calls, whether they are during normal business hours or in emergency situation in the middle of the night.

Their staffs of technicians are friendly, reliable, informative, and efficient and always putting the "customer" first. We have come to know all of them on a first name basis.

I cannot say enough positive things about my experience with Gil and Sasha, owners of Aqua. They take a personal interest in all of their clients and it shows in how they manage their business. Reliability, affordability and dependability are what you will get when you make a call to Aqua. I cannot say enough about this local company that has grown to achieve so much success and become a much larger company in the area. They have a reputation for state-of-the-art service that follows them wherever they go!

Laura Curthoys
Clifton Park, NY


A while back you were kind enough to send your Christmas card to us; just to be sure we had received it you phoned a few days later. I'm happy to say, we are on your "Chosen List"; just as sure as I am, that you are all on "God's Chosen List". Your generosity and good deeds are deeply appreciated. You will always be the professionals we turn to in our family for any plumbing needs. Please give our best to John. We were happy to get reacquainted with him when he assisted my sister and her family (The Andersons).

With Sincere Gratitude,
Pat and Dennis Chakas
Scotia, NY


Thank you for being so very patient with me. I love the way I get treated. I hope you and yours had an enjoyable Christmas. We are all looking forward to a Happy New Year. I pray that 2013 is much better for all.

Thank You,
Sadie A.


We have been using the services of Aqua Plumbing and Heating for many years. They installed and service our heating system. We have an older home and have used them for all our plumbing needs. They are so dependable and easy to deal with. All of the guys are friendly and know exactly what to do! Their pricing is fair. We are very happy with their service over the years and highly recommend them to anyone looking for reliable, friendly, excellent service.

Donna Fitzgerald and Martin Benjamin
Schenectady, NY


I am a second-generation customer of Aqua Plumbing and Heating. My father owned a grocery store as well as several apartments. With refrigeration and freezer equipment in the store as well as plumbing and heating problems that often present with rental property, he needed a service company that was reachable and dependable, would handle emergencies as well as routine maintenance, was courteous and thorough. Once he found Aqua, he did not have to look any further: their customer service was top shelf and his worries were over.

On a residential note, we have been customers of Aqua for more than 10 years. I know we can call and talk with a person on the other end of the telephone: often it is one of the company's proprietors. They know us by name, know my house and its quirks. Whether an emergency with the gas furnace not working, routine maintenance of cleaning and servicing the furnace and air conditioning, installing a sink and sump pump in the basement, proactively replacing the electric hot water heater, replacing old turn-off junctions of water pipes, or installing computerized thermostats, Aqua takes care of us. With a focus on timeliness, neatness and knowledgeable service technicians, I can ask their personal recommendation and know that I am getting an honest, "this is what I do in my home" answer when discussing options and scope of the job. I can count on Aqua for whatever my HVAC problem or need is, and can thoroughly recommend them for either residential or commercial service work.

Christine Martinec Vlahides


Dear Aqua Plumbing Heating Refrigeration & AC,

Thank you so much for sending the wonderful Jim to us today. He did a great job of meeting all our needs.

Our plumber/contractor of 30 years recently retired and we hope we may develop the relationship with your company that we had with him. In all those years we only had two emergencies so we are not "high maintenance" but as our house id old we do need very smart, helpful people to replace him. We hope we may look forward to working with you.

Your prompt attention to our needs today are very much appriciated.

Sincerely,

Linda K Blumenstock


To Sasha, Gill and Crew,

My very sincere thank you for helping my sister so quickly and efficiently with her air conditioning. Her being handicapped and in need of a cooler environment really caused me concern when her central unit went down last night with temperatures heading for the 90s today. When I called you this morning I knew you would be buried with service calls because of the weather but you still had a technician at her home up here in Saratoga within two hours and within an hour he had diagnosed and repaired the problem. One cannot possibly ask for better response or service than that.

I really appreciated this super speedy service and so does she. You as always have come through for me and my family again just as you used to at the restaurant I had. Once again my sincere thanks for a fantastic job well done. You have much more compassion for people than a lot of businesses I have dealt with in the past.

Once again, thank you so very much,

Ray K.
Saratoga Springs


Sasha and Gil -- Just wanted to again say thank you so much. It was such a pleasure dealing with you both, as well as Jim/John (I'm embarrassed to say that due to all the hubbub I don't remember this name but I've tried to cover all bases!). You three are a terrific team. I was at my wit's end when I called you, completely confused why my water heater problem couldn't be solved by one phone call. Sasha, I won't forget your calming conversation or the huge effort you made to get to the bottom of the manufacturer's convoluted procedures and get things underway. There are very few who would have been so willing to give up so much time to help a stranger. The fellow who came to house was so knowledgeable and efficient; the bonus was that he is delightful to talk with. I'm so grateful our paths crossed in such a unique way. Thank you again for all you did!!

Carolyn Kingston


I have been employed at the Saratoga Holiday Inn since 1980 as the Chief Engineer.  The hotel has used Aqua Plumbing Heating Air Conditioning & Refrigeration since 1983 for all of our needs.  Aqua has been the best company I have used in all of my 31 years at the hotel.  The employees have worked all hours of the day and night for us and I can’t count how many times they have gotten me out of huge jams for plumbing, heating, air conditioning, refrigeration etc.  Gil & Sasha are both wonderful and very professional people to work with; dedicated to giving you the best customer service you could possibly want.  Their service technicians are A-#1 in my book!  I would highly recommend this great company to anyone.

Signed,

Dan Bardon
Chief Engineer
Saratoga Springs Holiday Inn


Dear Aqua Plumbing Heating Refrigeration & AC Friends,

I write to express my thanks and appreciation for the amazing service I received from your company on Christmas Eve. Earlier that week, I discovered that my hot water tank was leaking and contacted a local company which immediately recommended that the tank be replaced. They took my money and put in a new tank, but failed to get the hot water working. Then, three days later (on Christmas Eve) they stopped returning my calls and I realized that my family and I would be left without hot water for the long holiday weekend. I was absolutely devastated as all my children were home for the holidays and I couldn't even offer them a hot shower. What a Christmas surprise.

Without much hope, I contacted Aqua, related the story of the plumbers who left me high and dry for the holidays and asked if there was any chance that you could send a repair team to get my hot water back for the holidays. To my surprise, John quickly came to my house, and after a short while, he fixed the problem and restored hot water. I was absolutely overjoyed and could not believe that he had come on Christmas Eve and fixed the problem that the other company had failed to do. When I thanked him and asked him what the charge was, he gave me the most amazing gift of all- "Merry Christmas" he said, and told me that they were donating their time for the repairs so this call was free of charge. He smiled and told me to have a happy holiday. The kindness of your employees left me speechless. To me this was a true Christmas miracle. Thank you so much for keeping the spirit of Christmas alive for me and my family. I can never repay you for your generosity or compassion.

Merry Christmas and Happy New Year to all of your employees!

Gratefully yours,

Jeanne & Ray Andersons